/* ============================================================
   SERENZA · tickets.css
   Feedback / support tickets.
   Requires colors_and_type.css + serenza-ui.css.
   ============================================================ */

/* ---------- FEEDBACK / SUPPORT ---------- */
.sz-ticket-row {
  display: flex;
  align-items: center;
  gap: 16px;
  padding: 20px 24px;
  border-bottom: 1px solid var(--paper-deep);
  text-decoration: none;
  color: inherit;
  transition: background .15s;
}
.sz-ticket-row:last-child {
  border-bottom: 0;
}
.sz-ticket-row:hover {
  background: var(--paper-deep);
  text-decoration: none;
}
.sz-ticket-row__icon {
  flex: 0 0 auto;
}
.sz-ticket-row__content {
  flex: 1;
  min-width: 0;
}
.sz-ticket-row__header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 6px;
}
.sz-ticket-row__subject {
  font-family: var(--sans);
  font-weight: 500;
  font-size: 15px;
  color: var(--forest);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.sz-ticket-row__date {
  font-family: var(--sans);
  font-size: 12.5px;
  color: var(--ink-faint);
  white-space: nowrap;
}
.sz-ticket-row__meta {
  display: flex;
  align-items: center;
  gap: 10px;
}
.sz-ticket-row__arrow {
  flex: 0 0 auto;
  color: var(--ink-faint);
  font-size: 16px;
  transition: color .15s;
}
.sz-ticket-row:hover .sz-ticket-row__arrow {
  color: var(--gold-deep);
}

/* Feedback form - ticket type options */
.sz-ticket-type-options {
  display: flex;
  gap: 16px;
  flex-wrap: wrap;
}
.sz-ticket-type-option {
  flex: 1;
  min-width: 140px;
  padding: 14px 18px;
  background: var(--paper-soft);
  border: 1px solid var(--paper-deep);
  border-radius: var(--radius);
  cursor: pointer;
  transition: border-color .2s, background .2s;
}
.sz-ticket-type-option:hover {
  border-color: var(--sage-soft);
}
.sz-ticket-type-option input:checked ~ span:last-child {
  color: var(--forest);
  font-weight: 500;
}
.sz-ticket-type-option:has(input:checked) {
  border-color: var(--sage);
  background: rgba(94,107,90,.06);
}

/* Ticket detail - thread */
.sz-ticket-thread {
  display: flex;
  flex-direction: column;
  gap: 16px;
}
.sz-ticket-reply {
  background: var(--paper-soft);
  border: 1px solid var(--paper-deep);
  border-radius: var(--radius-lg);
  padding: 20px 24px;
}
.sz-ticket-reply--user {
  border-left: 3px solid var(--gold);
}
.sz-ticket-reply--support {
  border-left: 3px solid var(--forest);
}
.sz-ticket-reply__header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 12px;
}
.sz-ticket-reply__author {
  display: flex;
  align-items: center;
  gap: 10px;
  font-family: var(--sans);
  font-size: 14px;
  color: var(--forest);
}
.sz-ticket-reply__date {
  font-family: var(--sans);
  font-size: 12.5px;
  color: var(--ink-faint);
}
.sz-ticket-reply__message {
  font-family: var(--sans);
  font-weight: 300;
  font-size: 14.5px;
  color: var(--ink);
  line-height: 1.65;
}

@media (max-width: 560px) {
  .sz-ticket-row {
    padding: 16px;
  }
  .sz-ticket-row__header {
    flex-direction: column;
    align-items: flex-start;
    gap: 4px;
  }
  .sz-ticket-type-options {
    flex-direction: column;
    gap: 10px;
  }
  .sz-ticket-type-option {
    min-width: 0;
  }
  .sz-filter-bar {
    flex-wrap: wrap;
    gap: 6px;
  }
  .sz-filter-bar .sz-search {
    flex: 1 1 100%;
  }
  .sz-filter-bar .sz-dropdown {
    flex: 1 1 100%;
  }
  .sz-filter-bar .sz-dropdown-trigger {
    width: 100%;
    justify-content: space-between;
  }
}